With the current rise in prices, there is a real possibility that either it will become too risky for us to offer this package, or it will have to be priced at an unaffordable level. We want to make sure we are always able to offer the same level of high service to our tenants and the bills package is big part of that. 

We hope that if we can see a reduction in energy use, we can keep the package prices consistent and competitive, rather than constantly raising prices in line with the market. We also hope that we won't have to consider the possibility of usage caps or even not being able to offer this service altogether. 

Unfortunately, as a full time student, we’re not aware of any government or energy supplier support that would normally be available to the wider public. We would suggest talking first to your parents/guardians and especially your guarantor, as the risk of not being able to meet your payments will have an impact on them. Speaking to a debt charity such as Stepchange to work out a monthly budget may help you find a way of paying your bills with the money you do have. Speak to your energy supplier as they may also have a way of assisting you or spreading payments in a more affordable manner.

Do not ignore any letters or demands from them as this is likely to lead to escalation and further costs being added.

Speak to your university finance team and see if there is any extra funding or assistance available from them. We would also suggest contacting their mental health and wellbeing services if you’re feeling anxious or depressed about the situation. You can find the service for each university in

University of Manchester

Financial Support / Wellbeing

Manchester Metropolitan University

Financial Support / Wellbeing

University of Salford

Financial Support / Wellbeing

Yes!!! Bills inclusive rent is not something that will always be on offer. As the current crisis worsens, it could mean it’s not a service that is feasible anymore. You will also find once you leave university, it’s also rare to have this in professional lets. Ultimately, at some point in your life, you’re going to have to learn to manage household bills and we’re offering you free support to learn how to do that. We hope your future self will thank you. 

Absolutely. Our outreach is catered to students because they make up the majority of our tenants and we believe in need of the most assistance but everyone is welcome. Plenty of the information will be useful whether you’ve lived away from home for 6 weeks or 6 decades. 

Some of the tools we have created are limited to the outreach of our tenants so unfortunately not in this area. However, we’ll be posting on this website regularly with information and resources so please come back and check often as a lot of that information will be useful.

The chance to learn how to manage your bills is going to be useful for the rest of your life so we would encourage you to get involved as much as you can. When renting with us, MCR/LIV Move are (in the vast majority of cases) the ones who pay your bills, so it generally makes no difference to your landlord. We’ve explained in the question above what we are aiming to achieve and why reducing energy use will help us to continue offering our bills package in the future.